The Weasel gave me a new Gerber multi tool for my birthday last year and it’s one of the best tools I have.  I use it daily and two weeks ago I was trying to cut come very tough wire with it when suddenly the cutting inserts shattered into many pieces.  This tool is called the 800 Legend and it has removable and replaceable tungsten carbide inserts.  If they get dull on one edge you can take them off and turn them up to three times, as they have three cutting edges.

So, here I am with my favorite tool without any wire cutting capabilities.

Back in the den, I googled Gerber and wrote to them about my predicament.  My email explained how I use my multi tool several times daily and just hated the thought of sending it off to be fixed, when the fix is something I could do if I had the replacement cutters.  I got no response to my email and thought that it went into the trash basket with other spam emails at Gerber’s site.

The Weasel told me to call them and find out about the warranty and my email.  I was going to do that tomorrow, but on that same day a small package arrived in the mail and it contained my new cutting edges!  YES!  My tool is whole again!

Thank you Gerber!  I am one with my Gerber!

Bears Butt

April 14, 2013